Refund Policy

If a product is not right for you, you can request a full refund within 14 days of purchase. No forms, no conditions beyond the ones below.

How to request a refund

Email support@ondeclaire.com with the email address you used at checkout and your order number or receipt. We refund to the original payment method. Refunds normally show on your statement within 5–10 working days, depending on your bank.

Eligibility window

Our products are digital and delivered instantly, so we ask that you tell us within 14 days of purchase. Requests after 14 days are considered case by case.

Recorded reviews and bundles

The Site Review and The Clear Wave include work done specifically for you. If you cancel before we start, you receive a full refund. If the review has already been delivered, we will refund the price of any documents in the bundle you have not downloaded and consider the rest case by case.

Consultancy services

Consultancy engagements are covered by the cancellation terms in the proposal you signed, not by this policy.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

Questions

Email support@ondeclaire.com. A real person replies, usually within one working day.